Effective Date: September 15, 2026
This document is incorporated by reference into the Telure Seller Agreement, the Telure Client Agreement, and the Telure Calling Compliance Policy. It has three parts: the recording standard that applies on the Platform, the consent given by Sellers and Clients, and the disclosure that must be delivered to every Prospect.
1. Recording Standard
1.1 All Sales Services calls and video meetings placed or received through the Platform calling tools are recorded and transcribed.
1.2 Telure applies an all-party consent standard on every call, in every state, regardless of where any participant is located. The Platform does not rely on the one-party consent rule of any jurisdiction.
1.3 The reason for the standard is practical: recording statutes differ by state, several carry criminal penalties and private rights of action, the location of each participant is often unknown at the time of the call, and a participant's location can change between calls. All-party consent on every call removes the need to determine which rule applies.
1.4 The disclosure in Section 4 must be delivered on every call, before any substantive discussion. There is no call on which the disclosure may be skipped.
2. Seller Consent
2.1 By accepting the Telure Seller Agreement, each Seller consents to the recording, transcription, retention, review, and use of every Sales Services call the Seller places or receives through the Platform calling tools, including the Seller's own voice.
2.2 Each Seller consents to Telure's use of recordings and transcripts to verify Conversions, to adjudicate disputes, to calculate the Telure Rating, to conduct compliance review including automated review, to train Platform systems, to respond to legal process and regulatory inquiry, and to defend claims.
2.3 Each Seller consents to the disclosure of recordings and transcripts of calls placed under a Client's Listing to that Client.
2.4 Each Seller acknowledges that recording is a condition of using the Platform calling tools and that a Seller who does not consent may not perform Sales Services.
2.5 A Seller may not record a Sales Services call by any means other than the Platform calling tools.
3. Client Consent
3.1 By accepting the Telure Client Agreement, each Client consents to the recording and transcription of any call or meeting in which the Client's personnel participate through the Platform.
3.2 Each Client is responsible for informing its own personnel that Platform calls and meetings are recorded and for obtaining any consent its own personnel policies or applicable law require.
3.3 A Client's access to recordings and transcripts of calls placed under its Listings is subject to the Telure Client Agreement and the Telure Privacy Policy. A Client may not use a recording for any purpose other than evaluating the Sales Services, verifying a Conversion, following up with the Prospect, and complying with law, and may not publish a recording or use it in advertising.
4. Prospect Disclosure
4.1 When. The disclosure must be the first substantive thing the Prospect hears after the greeting and the Seller's identification, and always before any question, pitch, or discussion of the Prospect's business.
4.2 Required script. The Seller must deliver the following, in substance and without material alteration:
"Hi, this is [SELLER FIRST NAME] calling from [CLIENT NAME]. Before we go any further — this call is being recorded for quality and compliance. Is that all right with you?"
4.3 Affirmative response required. The Seller must wait for and receive an affirmative response before continuing. Silence is not consent. A response that is ambiguous must be treated as an objection.
4.4 Combined disclosure. Where the Seller delivers the disclosures required by Section 3.1 of the Telure Calling Compliance Policy in the same breath, the following combined form satisfies both requirements:
"Hi, this is [SELLER FIRST NAME] calling on behalf of [CLIENT NAME]. I'm calling to see about setting up a short meeting regarding [NATURE OF GOODS OR SERVICES]. This call is recorded for quality and compliance — is that okay?"
4.5 If the Prospect objects. If the Prospect says no, asks that the recording stop, or gives any response other than a clear yes, the Seller must:
(a) say: "Understood — I'll end the call here. Thanks for your time."; and
(b) end the call and mark the disposition in the Platform as a recording objection.
The Seller may not continue the conversation, may not attempt to persuade the Prospect to accept recording, and may not call the Prospect back on an unrecorded line.
4.6 If the Prospect objects mid-call. If a Prospect objects after the call has begun, the Seller must stop the substantive discussion immediately, say: "No problem — I'll end the call here," and end the call, marking the disposition as a recording objection.
4.7 Third parties joining. If another person joins the call, the Seller must repeat the disclosure in Section 4.2 and obtain that person's affirmative response before continuing.
4.8 Transfers. If the Seller transfers the Prospect to the Client, the Seller must state, before transferring, that the call remains recorded.
4.9 Voicemail. A Seller may not state or imply on a voicemail that a return call will not be recorded. Where a Listing permits voicemail, the message must include: "If you call me back at this number, that call will be recorded."
4.10 Video meetings. Where a meeting is conducted by video through the Platform, the Seller must deliver the disclosure in Section 4.2 at the start of the meeting and must enable the Platform's visible recording indicator. A participant who declines must be permitted to leave, and the meeting may not continue as to that participant.
4.11 Automated announcement. The Platform may play an automated recording announcement at the start of a call. The automated announcement supplements and does not replace the Seller's spoken disclosure in Section 4.2.
4.12 No altered script. A Seller may not shorten the disclosure to a phrase such as "recorded line," may not deliver it at a speed or volume that makes it unintelligible, and may not bury it in another sentence.
5. Retention, Access, and Prospect Requests
5.1 Recordings and transcripts are retained for the period stated in the Telure Privacy Policy and, where a longer period is required by 16 C.F.R. § 310.5 or by another applicable law, for that longer period.
5.2 Access is limited to: Telure personnel with a compliance, dispute, safety, or engineering need; the Seller who placed the call, for their own calls, subject to Section 5.4; the Client whose Listing the call was placed under; and any person to whom disclosure is required by law or legal process.
5.3 Recordings are stored encrypted in transit and at rest and are subject to access logging.
5.4 A Seller's access to a recording of the Seller's own call may be limited or redacted where the recording contains a third party's personal information or a Client's confidential information.
5.5 A Prospect may request access to, a copy of, correction of, or deletion of a recording of a call in which they participated, by contacting privacy@telu.re. Telure will respond as described in the Telure Privacy Policy. Telure may decline to delete a recording it is required to retain by law or that it needs to resolve a pending dispute, to establish or defend a legal claim, or to prevent fraud, and will say so in its response.
5.6 A Prospect who asks not to be recorded on future calls will be added to the suppression list and will not be called again, since the Platform does not place unrecorded Sales Services calls.
6. Acknowledgment
6.1 Each Seller acknowledges, by accepting the Telure Seller Agreement, that they have read this document, that they consent to being recorded, and that they will deliver the disclosure in Section 4 on every call.
6.2 Each Client acknowledges, by accepting the Telure Client Agreement, that calls under its Listings are recorded, that the disclosure in Section 4 is delivered on every call, and that it consents to recording of its own personnel on Platform calls and meetings.
SELLER ACKNOWLEDGMENT
Signature: ______________________________
Name: ______________________________
Date: ______________________________