Version 1.0 · Effective October 1, 2026
This document states when Telure records a call, what it captures, who receives it, how long it is kept, and the consent on which recording rests. It is part of the Seller Agreement and the Client Agreement and is published for Prospects. Capitalized terms not defined here have the meanings in those agreements. Where a Company's portal lists a "Call Recording Policy," it refers to this document.
1. The Rule in One Paragraph
Telure records a call only when everyone on it is in a state where one participant's consent is enough, and the Seller has given that consent. If either the Seller or the number dialed is in a state that requires every participant's consent, Telure does not record, transcribe, or apply any automated analysis to the content of the call. There is no disclosure script and no recording announcement on any call, because Telure never records a call on which one would be required.
2. Consent Basis
2.1 The Seller's Consent. Every Seller, by accepting the Seller Agreement, gives written consent to Telure recording, transcribing, analyzing, and summarizing the calls the Seller places through the Dialer while the Recording Path is on. The Seller is a participant in every such call. In a One-Party Jurisdiction, a participant's consent permits the call to be recorded.
2.2 No Reliance on Prospect Consent. Telure does not ask Prospects for consent to record and does not rely on any implied consent by a Prospect. Where a Prospect's consent would be required, Telure does not record.
2.3 Companies Do Not Record. Companies do not have access to live audio and cannot record calls placed under their Contracts. A Company receives a recording only as provided in Section 6.
3. Jurisdictions
3.1 All-Party Jurisdictions. Telure treats the following as All-Party Jurisdictions, in which every participant's consent is required to record a telephone call: California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington.
3.2 One-Party Jurisdictions. Every other state and the District of Columbia is treated as a One-Party Jurisdiction.
3.3 Conservative Classification. Where a state's law is unsettled, or where courts have read a statute more broadly than its text, Telure classifies the state as an All-Party Jurisdiction. Telure reviews this classification at least annually and whenever a relevant law or decision changes, and may add a state to Section 3.1 immediately.
4. How the Recording Path Is Set
4.1 Two Checks Before Every Dial. Before placing each call, the Dialer determines whether the Recording Path is on or off by checking:
(a) the Seller's state of residence, as recorded in the Seller's account; and (b) the state to which the area code of the number being dialed is assigned.
4.2 The Dialer's Determination. The Recording Path is off if either check returns an All-Party Jurisdiction. The Recording Path is on only if both checks return One-Party Jurisdictions. The Dialer makes this determination automatically for every call; neither the Seller nor the Company can turn the Recording Path on for a call on which the Dialer has turned it off.
4.3 Area Code as the Prospect Signal. Telure uses the area code of the number dialed as the signal for the Prospect's state for recording purposes. Telure recognizes that a telephone number may be used outside the state to which its area code is assigned. Where Telure has a business address for the record and that address is in an All-Party Jurisdiction, the Recording Path is off regardless of area code.
4.4 Seller Residence. A Seller's state of residence is the state in the Seller's account. Sellers are required to keep it current, and entering a state in which the Seller does not reside to change the Recording Path is Misconduct under the Seller Code of Conduct.
4.5 Logged for Every Call. The Compliance Log records, for every call, whether the Recording Path was on or off, the state returned by each check, and which rule applied.
5. What Is Captured
5.1 Recording Path On. When the Recording Path is on, the Dialer captures the audio of the call, produces a transcript, generates an AI summary, and may use the transcript in real time to adapt the materials shown to the Seller. The audio, transcript, and summary form part of the Call Record.
5.2 Recording Path Off. When the Recording Path is off, the Dialer captures no audio, produces no transcript, generates no AI summary, and applies no automated analysis to the content of the call. The Dialer captures only the route data: the number dialed, time, duration, answering-machine detection result, and outcome. If the call results in a Booking, the Seller writes a Seller Note describing what the Prospect agreed to. Any adaptation of materials on such a call uses only the route data and the outcome of prior calls, never the content of the call itself.
5.3 Answering-Machine Detection. On every call, the Dialer analyzes the first seconds of audio after the call is answered solely to determine whether a person or a machine has answered, and discards that audio. This detection does not capture, store, or transcribe the content of any conversation.
5.4 Seller Notes. A Seller Note is the Seller's own written account of a call. It is not a recording or a transcript, is written after the call, and is the Seller's work product.
6. Who Receives What
6.1 Companies. For a Booking made on a call with the Recording Path on, the Company receives the audio, transcript, and AI summary, together with the route data and the Seller Note. For a Booking made on a call with the Recording Path off, the Company receives the route data and the Seller Note only. For any call that did not result in a Booking, the Company receives the route data only and no identification of the Prospect.
6.2 Sellers. A Seller may review the transcript and summary of their own Recorded Calls in the Dialer for the retention period in Section 8.
6.3 Telure. Telure uses Call Records to verify Bookings, decide disputes, assign ratings, enforce the Platform Terms, meet legal obligations, and improve the Platform as described in Section 7.
6.4 No One Else. Telure does not sell Call Records, does not share them with any other company, and discloses them to third parties only to the service providers that process them for Telure and as required by law.
7. Use for Improvement
7.1 Telure's Own Models. Telure uses the audio, transcripts, summaries, and Seller Notes from Recorded Calls, together with the materials shown during them, to train and improve Telure's own models and features. Telure does not share Call Records with any third party for that third party's training or product improvement.
7.2 Service Providers. The service providers that process audio and transcripts for Telure, including its telephony and speech-to-text providers and the providers of AI models used to assist Sellers, are contractually restricted to processing on Telure's behalf and are prohibited from using Call Records to train or improve their own models.
7.3 Company Opt-Out. A Company may opt out of the use of Call Records from its Contracts, and of its own materials, for training under the Client Agreement. When it does, Telure uses those Call Records only to operate the Platform for the Company's Contracts.
8. Retention
8.1 Audio, Transcripts, and Summaries. Telure retains the audio, transcript, and AI summary of a Recorded Call until 30 days after the later of the end of the Contract under which it was placed and the close of the Dispute Window of the last Booking under that Contract. Telure then deletes the audio. Transcripts and summaries are retained thereafter only as permitted by Section 7 or as required for a pending dispute or legal proceeding.
8.2 Seller Notes and Route Data. Seller Notes are retained on the same schedule as transcripts. Route data is retained in the Compliance Log for at least four years.
8.3 Deletion on Request. A Prospect may request deletion of a recording of a call they participated in under Section 9. A Company may request deletion of Call Records from its Contracts after the Contract ends, subject to the retention required by law, by Section 8.2, and by any pending dispute.
9. Prospects
9.1 Whether You Were Recorded. If you received a call placed through Telure and want to know whether it was recorded, write to privacy@telure.co with the number that was called and the approximate date. Telure will tell you whether a recording exists.
9.2 Your Rights. You may ask Telure to provide a copy of any recording or transcript of a call you participated in, or to delete it, subject to Telure's obligations to retain records for pending disputes and legal proceedings. Your rights under state privacy law, and how to exercise them, are described in the Privacy Policy.
9.3 Do Not Call. You may ask not to be called again at any time by telling the caller, by calling the number shown on your caller identification, or by writing to donotcall@telure.co. The request applies to every Company on the Platform and does not expire.
10. Disclosure on Calls
10.1 No Default Disclosure. Telure does not require Sellers to announce that a call is being recorded, because Telure records only where the Seller's own consent suffices.
10.2 Company-Set Disclosure. A Company may require a disclosure in its Company Guardrails. Where it does, Sellers use it exactly as written. A Company-set disclosure does not turn the Recording Path on for a call on which the Dialer has turned it off.
10.3 Sellers May Not Record Independently. No Seller may record, transcribe, or capture any call by any means other than the Dialer.
11. Changes
Telure may change this document on notice under the Seller Agreement and the Client Agreement. A change that adds a state to Section 3.1 or otherwise narrows when the Recording Path is on may take effect immediately. A change that broadens when the Recording Path is on takes effect no sooner than 14 days after notice to Sellers and Companies.