Version 1.0 · Effective October 1, 2026
This Policy states the rules that govern every call placed through the Telure platform. It binds Telure, every Seller, and every Company, and is part of the Seller Agreement and the Client Agreement. Capitalized terms not defined here have the meanings in those agreements. The Dialer enforces the rules marked as gates automatically; the rest are obligations of the person named.
1. Purpose
1.1 Prospects have not asked to be called. This Policy exists so that every call is lawful, is placed at a reasonable hour, respects a request to stop, and can be accounted for afterwards.
1.2 Telure builds every List, screens every number, operates the Dialer, and keeps the Compliance Log. Those functions are Telure's and cannot be delegated to a Seller or a Company or overridden by a Contract.
2. How the Parties Fit Under the Calling Laws
2.1 The Company. Calls are placed to sell the Company's products and services. The Calling Laws may treat the Company as the seller on whose behalf the calls are made.
2.2 Telure and Sellers. Telure operates the Dialer and builds the Lists, and Sellers place the calls. The Calling Laws may treat each as a telemarketer or as a person assisting one. Telure structures the Platform so that the obligations of a telemarketer are met by Telure's systems rather than left to individual Sellers.
2.3 Business-to-Business. Every Contract targets businesses and the individuals who act for them, and Telure relies on the business-to-business exemptions in the Calling Laws where they apply. Telure does not rely on those exemptions alone: it screens every number against the registries in Section 4 regardless of line type, and it applies every other rule in this Policy to every call.
3. Lists
3.1 Telure Builds Every List. Telure builds the List for each Contract from the Company's description of its target businesses and roles, using public sources, licensed data vendors, and Telure's own research tools. A Company does not supply numbers, and a Seller may not dial a number that is not on the List for the Contract.
3.2 Business Records Only. A List contains business contact records: a person's name and role at a business, the business, and the business telephone number and business email address associated with that person. Telure does not build Lists from consumer records.
3.3 Location by Business Address. Telure assigns each record to a state by the business address of the record, not by area code. Where the business address is unknown, the record is assigned by area code, and the Compliance Log notes the basis.
3.4 Blocked Jurisdictions (gate). Telure does not include in any List, and the Dialer does not dial, a record located in a jurisdiction listed as blocked in Schedule A. If a Prospect states on a call that they are located in a blocked jurisdiction, the Seller ends the call politely and marks it, and the record is removed.
3.5 Registry Coverage (gate). Telure builds Lists only within area codes covered by Telure's National Do Not Call Registry subscription. A record in an uncovered area code is not added to a List until coverage is extended.
3.6 Line Type. Telure identifies the line type of every number (landline, wireless, or VoIP) through a carrier lookup before it is added to a List, and treats VoIP as wireless. Line type does not exempt a number from any screen in Section 4.
3.7 Refresh. A List is re-screened under Section 4 before any number on it is dialed more than 31 days after its last screen.
4. Screening Before Any Dial (gate)
4.1 What Every Number Clears. The Dialer places a call only to a number that has cleared each of the following within the stated interval:
(a) the National Do Not Call Registry, screened under Telure's own Subscription Account Number within the preceding 31 days; (b) the do-not-call registry of any state that maintains one and in which the record is located, screened at the interval that state requires and in any event within the preceding 31 days; (c) Telure's internal do-not-call list, which contains every do-not-call request received under any Contract, screened at the moment of dialing; (d) the Suppression List of the Company whose Contract the call is under, screened at the moment of dialing; (e) a known-litigant list of persons who have brought claims under the Calling Laws, screened within the preceding 31 days; (f) the calling window in Section 5; (g) the attempt limit in Section 6; and (h) the blocked-jurisdiction rule in Section 3.4.
4.2 Fail Closed. If any screening source is unavailable, the Dialer blocks the dial. An unreachable registry never waves a number through.
4.3 Record of Screening. The Compliance Log records the date and result of each screen for each number.
5. Calling Window (gate)
5.1 Hours. Calls are placed only between 8:00 a.m. and 6:00 p.m. in the Prospect's local time, determined from the business address of the record (or, where unknown, the area code).
5.2 Days. Calls are placed only Monday through Friday, excluding federal holidays observed in the Prospect's state.
5.3 No Override. A Company may narrow the calling window for its Contracts but may not widen it.
6. Attempt Limits (gate)
6.1 Three in Seven. No number is dialed more than three times in any rolling seven-day period under all Contracts combined. Every dial counts as an attempt, whether it reaches a person, a voicemail, a busy signal, no answer, or is abandoned under Section 8.4.
6.2 Voicemail. A Seller may leave a voicemail in their own voice, within the Company Guardrails, no more than once per number in any rolling seven-day period. Ringless voicemail and pre-recorded voicemail are prohibited.
6.3 Spacing. No number is dialed twice within the same four-hour period, except for the one return call permitted by Section 8.4.
6.4 After a Booking. A number is not dialed again under the same Contract after a Booking is made with that Prospect, except to confirm or reschedule the meeting at the Prospect's request through the Company Guardrails.
7. Do-Not-Call Requests
7.1 Any Words Count. A request not to be called again, however phrased, is a do-not-call request.
7.2 What the Seller Does. The Seller says they will honor it, ends the call, and marks the number Do Not Call in the Dialer before placing another call.
7.3 What the Dialer Does (gate). A number marked Do Not Call is added to Telure's internal do-not-call list immediately and is not dialed again under any Contract. The request is recorded in the Compliance Log with the time, the number, the Contract, and the Seller.
7.4 Scope. A do-not-call request applies to the number and, where the Prospect is identified, to every number Telure holds for that person. It applies across every Company and every Contract on the Platform, and it does not expire.
7.5 Requests Received Elsewhere. A do-not-call request made to a Company is added to the Company's Suppression List under the Client Agreement. A request made by calling back a Telure number, by email, or by any other channel is added to Telure's internal list within one business day.
8. Dialer Conduct
8.1 A Live Seller on Every Connected Call. Every call that connects to a person is handled by a live Seller. Telure does not place calls that deliver a pre-recorded or artificial voice message, and no such message is played at any point on any call.
8.2 Nothing Played During Detection. When the Dialer places a call, nothing is played to the person who answers while the Dialer determines whether a person or a machine has answered. The Seller is connected as soon as a person is detected.
8.3 Parallel Dialing. The Dialer may place more than one call at a time on a Seller's behalf and connect the Seller to the first call answered by a person. If a person answers one of those calls while the Seller is already connected to another, the Dialer connects that person to another Seller working the same Contract whose line to the Dialer is open, who is ready to take a call, and who is on no other call, where one is available. The Recording Path for that call is determined under Section 11 for the Seller who takes it, and the Compliance Log records both the Seller on whose behalf the call was placed and the Seller who took it. Telure sets the number of simultaneous calls per Seller and reduces it automatically when the abandonment rate in Section 8.5 rises.
8.4 Abandoned Calls. If a person answers a call while the Seller is already connected to another call and no other Seller can take it under Section 8.3, the Dialer disconnects the call without playing anything, logs it as an abandoned call, counts it as an attempt under Section 6, and does not dial that number again for 24 hours, except for one return call. The return call is placed within two minutes of the disconnection, from the same telephone number that placed the abandoned call, as a single call and not through parallel dialing, and only when a Seller working the same Contract who is on no other call initiates it. It is placed under every other rule in this Policy and counts as an attempt under Section 6.
8.5 Abandonment Rate. Telure measures abandoned calls as a share of calls answered by a person, per Contract, over each 30-day period, and keeps that rate below 3%. When the rate for a Contract approaches 3%, the Dialer reduces simultaneous calls for that Contract.
8.6 Wireless Numbers. Calls to numbers identified as wireless are placed under every rule in this Policy, including the registry screens in Section 4 regardless of any business-to-business exemption. Where Schedule A lists a state as a single-line state, calls to wireless numbers located in that state are placed one at a time, initiated by the Seller, and not through parallel dialing.
8.7 No Artificial Intelligence on the Line. Telure's AI features assist the Seller during a call by adapting materials and surfacing information in the Seller's interface. No AI system speaks to a Prospect, and no call is placed or handled without a Seller.
9. Caller Identification
9.1 Real Numbers. Every call transmits a telephone number that Telure has provisioned and controls, that is answered or returns to a line where a caller can make a do-not-call request, and that is registered for caller-identity attestation with Telure's carrier.
9.2 Display Name. The name transmitted with a call is the Company's name where a number is dedicated to that Company's Contracts, and otherwise a generic business identifier. Telure never transmits a name or number belonging to anyone other than Telure or the Company.
9.3 Return Calls. A person who calls back a Telure number reaches a recorded greeting and a line at which they may request not to be called, and their request is honored under Section 7.
9.4 No Spoofing. Telure does not alter caller identification to disguise the origin of a call. Telure rotates numbers to maintain answer rates and carrier reputation, and never to evade a block, a do-not-call request, or an attempt limit.
10. Identification on Calls
Sellers identify themselves by name as calling for the Company, use only the Company name and materials the Company has authorized, do not name Telure, and do not state or imply that they are employees of the Company, as the Seller Agreement and the Seller Code of Conduct require. A Prospect who asks who is calling is told the Seller's name and the Company.
11. Recording
Whether a call is recorded is determined for each call under the Call Recording Consent and Disclosure, based on the Seller's state of residence and the area code dialed. The rule applied to each call is written to the Compliance Log.
12. Compliance Log
12.1 Contents. For every dial, the Compliance Log records: the Contract; the Seller; the number dialed and its line type; the state assigned to the record and the basis for the assignment; the date and result of each screen in Section 4; the time of the dial in the Prospect's local time; the number and display name transmitted; the outcome (person, machine, no answer, busy, abandoned, blocked); the duration; whether the Recording Path was on and the rule applied; any do-not-call request; any Booking; and any compliance event.
12.2 Append-Only. Entries are written once and never edited or deleted. Corrections are made by a new entry that references the original.
12.3 Retention. The Compliance Log is retained for at least four years after the dial.
12.4 Access. A Company may obtain the Compliance Log entries for calls under its Contracts on request. Telure produces entries to a court, regulator, or carrier as required.
13. Complaints
13.1 From Prospects. A person who received a call may write to donotcall@telure.co or call the number on any Telure caller identification to ask not to be called, to ask what information Telure holds about them, or to complain about a call. Telure acknowledges every complaint within 2 business days and resolves it within 10.
13.2 From Companies and Sellers. A Company or Seller who believes a rule in this Policy has been violated reports it to compliance@telure.co.
13.3 Regulatory Inquiries. Telure responds to inquiries from carriers, regulators, and attorneys general, and notifies any affected Company under the Client Agreement.
14. Obligations of Sellers and Companies
14.1 Sellers. A Seller places calls only through the Dialer, only to Lists, only within the Company Guardrails, and complies with Sections 6.2, 7, 8.6, and 10. A Seller does not attempt to work around any gate. Repeated violation of a gate is a ground for deactivation under the Seller Agreement.
14.2 Companies. A Company keeps its Suppression List current under Section 7.5, does not ask any Seller to violate this Policy, and does not itself contact Prospects who have not booked. A Company Guardrail that conflicts with this Policy has no effect.
15. Changes
Telure may change this Policy, including Schedule A, on notice under the Seller Agreement and the Client Agreement. A change that adds a blocked jurisdiction, adds a screen, narrows the calling window, or lowers an attempt limit may take effect immediately. A change that makes a rule less restrictive takes effect no sooner than 14 days after notice.
Schedule A — Jurisdictions
A.1 Eligible Seller States. A Seller must reside in one of the following: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Sellers residing in California, Massachusetts, or New Jersey are not eligible. Sellers residing in a United States territory or outside the United States are not eligible.
A.2 Blocked Dial Jurisdictions. No List includes, and the Dialer does not dial, a record located in: Florida, Indiana, Pennsylvania, any United States territory, or any location outside the United States.
A.3 Single-Line States (Section 8.6). None currently listed.
A.4 State Registries Screened (Section 4.1(b)). Telure screens against the do-not-call registry of every state in A.1 that maintains one and in which a record is located. The current list of state registries is maintained in the Dialer's screening configuration and is available on request.