Telure Seller Code of Conduct, Rating and Deactivation Policy

Effective Date: September 15, 2026

This Policy is incorporated into the Telure Seller Agreement under Section 6.1. Capitalized terms not defined here have the meanings given in that Agreement.

Table of Contents

1. Purpose and Scope
2. What This Policy Does Not Require
3. Conduct Standards
4. The Telure Rating
5. Seller Tiers
6. Compliance Findings
7. Deactivation
8. Appeals
9. Effect of Deactivation
10. Changes to This Policy
11. Questions

1. Purpose and Scope

1.1 What this Policy does. It sets the conduct standards for Sales Services, explains the Telure Rating and Seller Tiers, states when Telure issues a compliance finding or Deactivates a Seller, and gives the appeal route.

1.2 Who it applies to. Every Seller with Platform access, and anyone a Seller permits to perform Sales Services under Section 2.6 of the Telure Seller Agreement. A Seller is responsible under this Policy for that person's acts.

1.3 Relationship to the Telure Seller Agreement. This Policy is one of the Policies defined in Section 1.10 of that Agreement. It supplements that Agreement and changes no commercial term. Section 21.11 of that Agreement controls any conflict.

1.4 Relationship to the Telure Calling Compliance Policy. That Policy states what the law requires on a call: oral disclosures, calling hours, suppression and stop-request handling, the ban on artificial voice and automated dialing, and the recording disclosure required by the Telure Call Recording Consent and Disclosure. This Policy states what happens when those requirements are not met.

1.5 Why these standards exist. Every standard here attaches to the result you produce and report, or to a requirement the law imposes on outbound sales calling. None directs how or when you work.

2. What This Policy Does Not Require

2.1 Nothing here requires you to work minimum hours, work on a schedule, be available at any time, respond to a Listing within any period, maintain any acceptance or decline rate, accept any Listing, reach any minimum number of Conversions, or attend any meeting, training, or orientation.

2.2 Declining a Listing, going inactive for any length of time, or leaving the Platform is not a breach, produces no compliance finding, and is never a ground for Deactivation.

2.3 Every script, call guide, benchmark, and coaching resource Telure offers is optional. What you must do is obey the law and meet the standards in Article 3, which describe outcomes and prohibited acts, not methods.

2.4 The Telure Rating does not measure availability, hours worked, acceptance or decline rate, responsiveness to Telure, or participation in anything optional, and is never adjusted on those bases.

3. Conduct Standards

3.1 The standard. Perform the Sales Services professionally and consistently with the outcome the Listing describes, and obey the law applicable to your calls. That is the whole performance standard; how you get there is your own business decision.

3.2 Your identity and the Client you represent. Use your own name, never another person's name, a fictitious identity, or a title you do not hold. Do not state or imply that you are an employee of the Client except in the terms a Listing expressly authorizes, and never that you are calling for Telure. Promptly on the Prospect answering and before any sales presentation, identify the Client and state that the purpose is to sell or arrange a meeting about its goods or services. Represent one Client per call.

3.3 No misrepresentation. Do not misrepresent, directly or by implication, any material aspect of a Client's goods or services, including performance, efficacy, cost, price, terms, or quantity; any material restriction or condition; any material term of a refund, cancellation, or exchange policy; any affiliation, endorsement, or approval, including by a government agency; the Client's identity; or the nature or purpose of the call. A technically true statement creating a false overall impression is a misrepresentation, and so is repeating a Client's claim you should know is false.

3.4 The FTC rule reaches business-to-business calls. Telure Listings are business-to-business, and the Telemarketing Sales Rule exempts most such calls from its Do Not Call, recordkeeping, calling-hours, and oral-disclosure requirements under 16 C.F.R. § 310.6(b)(7). The misrepresentation prohibitions in 16 C.F.R. § 310.3(a)(2) and § 310.3(a)(4) are not exempted and apply in full to business-to-business calls. A misrepresentation on such a call is a federal violation.

3.5 Professional treatment of Prospects. Treat every Prospect with basic professional courtesy. Do not threaten, intimidate, harass, demean, or use abusive language, and do not call repeatedly to annoy. Do not use a Prospect's circumstances, health, finances, or any protected characteristic as leverage, and do not keep presenting after a Prospect has clearly said they want to end the call.

3.6 Honoring a stop request. When a Prospect asks not to be called again, in any words that reasonably convey it, end the call and record the request through the Platform so the number is suppressed. Do not call that number again, under any Listing, for any Client. A stop request takes effect immediately and permanently, and is not conditioned on particular wording or a reason.

3.7 Truthful Conversion reporting. Report outcomes accurately and completely, including scheduled meetings, dispositions, and everything the verification method requires, and report a Conversion only when the outcome the Listing defines has occurred. Do not report a meeting that was not scheduled with a real Prospect who agreed to attend, backdate a scheduled time, or characterize a disposition the call record does not support.

3.8 No fabricated or duplicate Conversions. Do not report a Conversion that did not occur: booking with a person who has no authority or intention to attend; booking with yourself, a household member, an associate, or anyone acting at your direction; using a false or controlled contact record or number; arranging with a Prospect contact to book and then cancel; or reporting the same outcome twice. One Prospect outcome produces at most one Conversion.

3.9 No account sharing. One person, one Seller account. Do not share credentials, let anyone else use your account, call under another Seller's, or hold a second one. A helper engaged under Section 2.6 of the Telure Seller Agreement must hold their own account and meet the eligibility requirements.

3.10 Client lead data stays on the Platform. Client lead data belongs to the Client under Section 9.3 of the Telure Seller Agreement. Do not export, download, photograph, screenshot, transcribe, copy elsewhere, resell, or retain it; use it only for the Listing it was provided for; and do not take it with you when you stop performing under that Listing.

3.11 No off-Platform solicitation. Do not use a Prospect call, a Client communication, or any Platform channel to solicit business for yourself or anyone else outside the Platform, or to route a transaction around the Platform. Section 16 of the Telure Seller Agreement states the non-circumvention restriction, its twelve-month period, everything it does not restrict, and the buy-out that releases it. This Policy adds nothing to Section 16.

3.12 No artificial voice, AI voice agents, or automated dialing. Every Sales Services call is placed by a live person manually dialing a single number and conducted by a live person speaking in their own voice. Do not use an automatic telephone dialing system, a predictive or power dialer, or any system that dials from a list without a human initiating each call; an artificial or prerecorded voice for any part of a call; an AI voice agent, voice clone, or text-to-speech system; or soundboard or click-to-play audio, directly or through a service.

3.13 Protecting Prospect personal information. Do not ask a Prospect for a payment card or bank account number, a Social Security or taxpayer identification number, a driver's license or passport number, a date of birth, or health information, and do not accept it if offered. If a Prospect volunteers it on a recorded call, flag it for redaction. Collect only the business contact and qualifying information the Listing calls for, keep it on the Platform, and report any suspected exposure promptly.

3.14 Recording. Deliver the recording disclosure required by the Telure Call Recording Consent and Disclosure at the start of every call, before any substantive discussion. If a Prospect objects, end the call or terminate the recording where the Platform provides a compliant means, and note the objection. Do not continue a recorded call over an objection, and do not record by separate means.

4. The Telure Rating

4.1 What it is. The Telure Rating is a single numeric score, in the style of an ELO rating, estimating your results relative to the difficulty of the work you take on. It is not a star average; it moves against expectation rather than a fixed target.

4.2 Inputs and weights.

4.3 Expected versus actual. Each Listing carries a difficulty coefficient Telure derives from the observed results of every Seller who has worked that Listing and comparable ones, weighing its Conversion definition, Prospect criteria, industry, and Conversion Payout. Before you report an outcome the Platform holds an expected result for you on that Listing, and your rating moves by the difference between expected and actual. A Verified Conversion on a harder Listing beats expectation by more and moves your rating up more; falling short on a hard Listing costs less than the same result on an easy one. As your rating rises, more is expected and the same result moves it less.

4.4 No single outcome destroys a rating. Each move is capped by a sensitivity factor, highest when Telure knows least about you and stepping down as your record lengthens: forty (40) points per outcome while your rating is provisional, sixteen (16) after, and eight (8) once your rating exceeds 1700. No single Listing outcome, sustained dispute, or Prospect complaint can move your rating by more than the factor then in effect, and none can by itself cause a Tier demotion.

4.5 Compliance findings apply as fixed deductions. A compliance finding does not run through the expected-versus-actual calculation. It applies as a fixed deduction while it stays on your record: ten (10) points for a Notice, forty (40) for a Warning, one hundred (100) for a Final Warning. When a finding expires or is reversed, the deduction is removed and your rating is recomputed without it.

4.6 Decay toward the mean after inactivity. The rating describes recent results, so with none it loses confidence rather than freezing. If ninety (90) consecutive days pass without a Verified Conversion, your rating moves toward the Platform-wide mean by two percent (2%) of the remaining distance for each additional thirty (30) days, and never past it. When you return, the sensitivity factor resets to the provisional level for five (5) outcomes. Inactivity of any length is not a breach, produces no compliance finding, and is not a ground for Deactivation.

4.7 Calculated automatically. The Platform calculates the rating from Platform records weekly and at the close of each Dispute Window. No person adjusts a rating by discretion and no input is added by hand.

4.8 Human review of a rating input. You may ask a person to review any rating input arising from a compliance finding or a sustained dispute, through Article 8 and within the deadline in Section 8.2. A reviewer not responsible for the original determination examines the record, corrects the input where the record does not support it, recomputes your rating, and tells you the outcome. Other inputs are arithmetic and are corrected if the record is wrong.

4.9 Visibility. You can see your rating, Tier, each input, and the events behind it at any time in the Platform. Clients see your Tier and badge, not your numeric rating.

5. Seller Tiers

5.1 A provisional rating, until your own calls can carry one. Your Telure Rating is provisional until you have placed fifty (50) calls through the Platform. There is no time limit and no Conversion requirement; the provisional rating ends on the fiftieth call, whether that takes a week or a year. A provisional rating restricts nothing: it places you in the Bronze Tier, and every Contract Listing open to Bronze is open to you. On the fiftieth call the calculation in Article 4 replaces the provisional rating with your own, wherever on the scale that falls, and your Seller Tier follows from Section 5.2.

5.2 The Tiers, and the Listings each opens.

Your Seller Tier is the highest Tier whose Telure Rating floor your rating meets. A Contract Listing is open to you when your Tier is at or above the Tier its Conversion Payout requires.

(a) Tiers stack downward. You may take any Listing whose Conversion Payout requires a Tier at or below your own. A higher Tier adds access and removes none, and no Listing is withheld from a Seller whose Tier opens it.

(b) The floor applies at every Tier. Every Listing pays at least two hundred dollars ($200.00) per Verified Conversion, at every Tier, and the Conversion Payout a Listing states is the same for every Seller who takes it.

(c) Tier badge is a Tier label shown to Clients on your profile and on Conversions you report.

5.3 Promotion. Promotion takes effect at the next weekly recalculation after your rating reaches the floor of the higher band, provided you have at least three (3) Verified Conversions in the trailing one hundred eighty (180) days, so the rating rests on recent results. That condition governs promotion only. It is not a quota; not meeting it means only that your Tier stays put.

5.4 Demotion and the protection buffer. For thirty (30) days after a promotion you cannot be demoted, whatever your rating does. After the buffer, demotion occurs only where your rating sits fifty (50) points or more below your Tier's floor at two (2) consecutive weekly recalculations. A single dip does not demote you, and demotion moves one Tier at a time.

5.5 Recalibration. On the first business day of January, April, July, and October, Telure recalibrates the difficulty coefficients against the preceding quarter's results and may adjust the rating bands to match the Platform-wide distribution. Telure gives at least fourteen (14) days' notice of a recalibration that changes a band, and no Seller is demoted by recalibration alone within thirty (30) days after it takes effect.

6. Compliance Findings

6.1 The three levels. A compliance finding is a written record that a standard in Article 3, the Telure Calling Compliance Policy, or the Telure Seller Agreement was not met.

6.2 How a finding is made. A finding issues only after a person reviews the record, including the call recording where one exists. Automated scoring may flag material for review; it does not issue a finding.

6.3 Notice to you. Telure notifies you by email and in the Platform, stating the level, the standard involved, the call, Conversion, or event and its date, the evidence relied on, the expiration date, and how to appeal.

6.4 Expiration. A finding expires automatically at the end of the period above, without action by you. The deduction is removed, it no longer counts toward a progressive Deactivation ground under Section 7.3, and it is not considered in any later decision. Telure retains the underlying record as the Telure Privacy Policy and the law require, but an expired finding has no operative effect.

6.5 Reversal and reduction. A finding reversed on appeal is removed entirely and your rating is recomputed as though it had never issued. A finding reduced on appeal takes the shorter period and smaller deduction of its new level, running from the original issue date.

6.6 One event, one finding. A single event produces one finding at one level.

7. Deactivation

7.1 What it is. Deactivation is the removal of your access to the Platform. Telure may also suspend access pending review under Section 6.6 of the Telure Seller Agreement. A Deactivation decision is always made by a person, never solely by automated means.

7.2 Immediate grounds. Each ground below supports Deactivation with no prior finding or warning, where a person has reviewed the record and Telure reasonably believes the ground is established.

7.3 Progressive grounds. Each ground below supports Deactivation only after the stated findings have issued and remain unexpired, and after a person reviews the record.

7.4 Notice of Deactivation. Telure notifies you by email and in the Platform, stating the ground and whether it is immediate or progressive, the evidence relied on, the effect on unverified Conversions, and the appeal deadline and method.

7.5 Termination for convenience. Telure's right to terminate for convenience on seven (7) days' notice under Section 18.3 of the Telure Seller Agreement is separate: it is not a Deactivation for cause, produces no finding, and carries no reapplication period.

8. Appeals

8.1 What may be appealed. A compliance finding at any level, a Deactivation, a suspension pending review, a rating input arising from a finding or a sustained dispute, and any Tier demotion that follows.

8.2 Deadline. Submit an appeal within seven (7) days after the date of the notice. Telure will accept a later appeal where you show you did not receive the notice, or that something outside your control prevented a timely one.

8.3 How to appeal. Use the appeal form in the Platform, or email support@telu.re with the finding or Deactivation identifier in the subject line. Say what you believe is wrong and why, and attach anything you want considered. There is no required format or length.

8.4 What is reviewed. The reviewer examines the full record: the recording and transcript of each call at issue; call detail records, including number called, date, time, duration, and disposition; the Conversion report and the Listing's verification method; the Client's dispute submission and evidence; any Prospect complaint and the evidence for and against it; your Platform activity for the event; your written statement and anything you submit; and your prior compliance record, used only to test a progressive ground.

8.5 Access to the recording. On request, Telure will give you the recording of each call at issue, with third-party personal information redacted where law or the Telure Privacy Policy requires. Telure will not withhold a recording the decision rests on.

8.6 Who decides. A member of Telure's compliance review function who did not participate in the original determination. A Deactivation appeal is decided by two such reviewers, at least one a Telure officer or that officer's designee.

8.7 Timeline. Telure acknowledges an appeal within three (3) business days and decides in writing within fourteen (14) days of receipt, stating the outcome, the reason, and what changes on your account. Where the review needs evidence from a Client, Prospect, or third party, Telure may extend to thirty (30) days, with notice before the original date passes.

8.8 Outcomes. An appeal is reversed, reduced, or affirmed. Reversed: the finding or Deactivation is removed entirely, your rating is recomputed without it, and a Deactivated account is reinstated. Reduced: a Final Warning becomes a Warning or a Warning becomes a Notice, with the shorter period and smaller deduction running from the original issue date, and a Deactivation may be reduced to a finding with reinstatement. Affirmed: it stands as issued.

8.9 Reinstatement. Your account, rating, and Tier are restored to their state immediately before the Deactivation, and any Conversion held under Section 9.2 returns to ordinary verification. Time spent Deactivated counts against no rating input, and the decay in Section 4.6 does not run during a Deactivation later reversed. Telure does not compensate a Seller for Conversions not earned while Deactivated.

8.10 Conversion Payouts already earned are not forfeited. A Deactivation does not forfeit a Conversion Payout you have already earned for a Verified Conversion, and neither does filing, pursuing, or losing an appeal. They are paid in the ordinary course under the Telure Payment, Escrow and Payout Terms. The only exception is Telure's right under Section 10.9 of the Telure Seller Agreement to recover a payout released on a Conversion later found fabricated or fraudulent.

8.11 Not a condition to anything else. Using this process, or choosing not to, does not limit, waive, or delay any right you have under the Telure Seller Agreement, including Section 20. An appeal is not a condition precedent to any claim.

9. Effect of Deactivation

9.1 Access. Platform access ends on the date the notice states, and any Listing engagement in progress ends then.

9.2 Reported but unverified Conversions. A Conversion you reported before Deactivation continues through the Listing's verification method and the Dispute Window, and the Conversion Payout is released if it verifies; a scheduled meeting that has not yet occurred runs to its time and verifies in the ordinary way. The one exception: where the Deactivation is on the fabricated Conversion, fraud, or identity fraud ground, unverified Conversions are held pending investigation and forfeited only as to those found fabricated or fraudulent. Telure completes that investigation within thirty (30) days and releases the rest.

9.3 Data. Telure retains call recordings, transcripts, call detail records, Conversion records, and compliance records as the Telure Privacy Policy and the law require, including the Telemarketing Sales Rule's five-year period for records within its scope. You may request a copy of your own outcome and compliance record at support@telu.re. Your obligations under Section 8.4 of the Telure Seller Agreement continue: stop using Confidential Information and delete every copy in your control, including Client lead data.

9.4 Reapplication. A Seller Deactivated on a ground other than fabricated Conversions, fraud, or identity fraud may apply for a new Seller account after [REAPPLICATION PERIOD] from the date of Deactivation. A Seller Deactivated on one of those three grounds may not reapply. Reapplication is not a right; Telure may decline under Section 3.4 of the Telure Seller Agreement. A Seller whose Deactivation was reversed is reinstated under Section 8.9 instead.

10. Changes to This Policy

10.1 Telure may amend this Policy, and will give notice of a material change at least fourteen (14) days before it takes effect, by email to the address on your account or in the Platform, stating the effective date. The Effective Date at the top is revised then.

10.2 A change to a rating weight in Section 4.2, to the rating bands in Section 5.2, or to a Tier benefit, that would lower your Tier or reduce your Listing access, takes effect no sooner than thirty (30) days after notice, and your Tier is held at its existing level for that period.

10.3 A change does not apply retroactively. A finding issued, a Deactivation decided, or an appeal submitted is governed by the version of this Policy in effect on the date of the event at issue.

10.4 Performing Sales Services after a change takes effect constitutes acceptance. If you do not accept it, you may stop using the Platform, which carries no penalty and requires no notice.

10.5 Telure keeps prior versions and will supply one on request to support@telu.re.

11. Questions

11.1 Questions about this Policy, a finding, your Telure Rating, or a Deactivation go to:

Telure, Inc.
Attention: Seller Compliance
[PRINCIPAL OFFICE ADDRESS]
Email: support@telu.re

11.2 A question is not an appeal. To preserve the deadline in Section 8.2, appeal within seven (7) days even if a question is outstanding.