Version 1.0 · Effective October 1, 2026
This Policy is part of the Seller Agreement. Capitalized terms not defined here have the meanings in the Seller Agreement. It describes the standards of conduct on the Platform, how Seller Ratings and Contract Ratings work, and how Telure suspends and deactivates accounts.
1. Purpose and Scope
1.1 Companies trust Telure to put their name in front of Prospects. Prospects have not asked to be called. This Policy exists so that every call reflects well on the Company, respects the Prospect, and produces a Booking that is real.
1.2 This Policy applies to everything you do on the Platform and on any call under a Contract. It does not apply to your work for anyone else.
1.3 This Policy sets standards for conduct and describes how outcomes are measured. It does not set hours, activity levels, or effort expectations, and Telure does not track them.
2. Conduct on Calls
2.1 Identification. On every call:
(a) give your own name; (b) identify the Company by the name it has authorized and nothing else; (c) do not name Telure, describe a marketplace, or say you are calling for multiple companies; (d) use any phrasing the Company sets in its Company Guardrails for describing your relationship to it; and (e) if a Prospect asks directly whether you are an employee of the Company, do not say or imply that you are. Acceptable answers include that you are on the Company's sales team, that you work with the Company, or that you are calling on the Company's behalf.
2.2 Honesty. Say nothing about the Company, its products, its pricing, or the meeting that is false, misleading, or outside the Company Guardrails. Do not promise a discount, a demo feature, a delivery date, or anything else the Company has not authorized. Do not claim a referral, a prior relationship, or a reason for the call that does not exist.
2.3 Pressure. Do not create false urgency, use guilt or fear, argue with a Prospect who declines, or call back to change a "no."
2.4 Respect. Be courteous. Do not use profanity, insults, or comments about a Prospect's identity or personal characteristics. If a Prospect is hostile, end the call.
2.5 Do Not Call. If a Prospect asks not to be called again, in any words, say that you will honor it, end the call, and mark the Prospect as Do Not Call in the Dialer. The Dialer blocks the number under every Contract from that point. Never argue with or try to talk a Prospect out of a Do Not Call request.
2.6 Wrong Person or Wrong Place. If the person who answers is not the Prospect on the List, ask for the Prospect once; if they are unavailable, thank the person and end the call. Do not pitch a receptionist, an assistant, or a person who tells you they are not the right contact. If a Prospect tells you they are located in a jurisdiction listed as blocked in the Calling Compliance Policy, end the call politely and mark it.
2.7 Calling Window and Attempts. Follow the calling window and attempt limits in the Calling Compliance Policy. The Dialer enforces them; do not try to work around them.
2.8 Recording. Do not record, transcribe, or capture any call by any means other than the Dialer. Do not tell a Prospect a call is or is not being recorded unless the Company Guardrails include a disclosure, in which case use it exactly.
2.9 Company Materials. Use only the decks, descriptions, and materials the Platform shows you for the Contract. Do not add your own, and do not copy, photograph, or retain them.
2.10 Off-Platform Contact. Do not contact a Prospect by any means outside the Dialer, before or after the call, unless the Company Guardrails expressly permit it. Do not send your own calendar invitation, email, text, or social media message.
3. Booking Integrity
3.1 A Booking Is a Promise. Report a Booking only when the Prospect has agreed, on the call, to attend a meeting with the Company at a stated time. A "maybe," a "send me information," or a request to call back is not a Booking.
3.2 The Right Prospect. Book only the Prospect on the List, and only a Prospect who, based on the call, meets the Contract's Qualification Bar. If you are unsure whether the Prospect meets the bar, ask on the call or do not book.
3.3 The Right Address. Telure sends the calendar invitation to the Prospect's business email address on the List. Do not enter a different address, ask the Prospect for a personal address, or send an invitation of your own.
3.4 Seller Notes. Write a Seller Note for every Booking. State what the Prospect agreed to, what they asked about, any objection they raised, and anything the Company should know before the meeting. On a call that was not a Recorded Call, your Seller Note is the Company's only account of the call and the main record in any dispute; write it while the call is fresh and make it accurate.
3.5 No Self-Dealing. Do not book a meeting with yourself, a relative, a friend, a colleague, or anyone with whom you have an arrangement. Lists are built by Telure so that this is not possible by design; an attempt to get around that design is fraud.
3.6 Fraud. Fraud is any Booking you knew was not real: a Prospect who did not agree to meet, a meeting reported from a call that did not happen or did not reach the Prospect, a Booking made on a wrong-number call, an invitation directed to an address you controlled or influenced, or any scheme to obtain a Seller Payout for a meeting that was never agreed to.
4. Misconduct
4.1 Definition. "Misconduct" means a knowing or reckless violation of this Policy that causes or contributes to a Booking, and consists only of the following:
(a) fraud as described in Section 3.6; (b) booking a Prospect you knew did not meet the Qualification Bar; (c) obtaining a Prospect's agreement to a meeting by a false statement of the kind described in Section 2.2; (d) directing a calendar invitation to an address other than the Prospect's business address on the List; (e) entering a residential address in your account for a state in which you do not reside, or otherwise manipulating the Dialer's determination of the Recording Path under Section 9.1 of the Seller Agreement; or (f) contacting a Prospect off-platform in violation of Section 2.10 in connection with the Booking.
4.2 Why This Definition Matters. Under Section 8.9 of the Seller Agreement, fraud and Misconduct are the only grounds on which Telure may withhold a Seller Payout not yet made, and Telure never recovers or offsets a Seller Payout already made. An ordinary upheld dispute (a Prospect who accepted and then did not show, or who turned out not to meet the bar despite what you reasonably understood on the call) is not Misconduct, and your payout for it is not affected.
4.3 Other Violations. A violation of this Policy that is not Misconduct may still affect your Seller Rating and may be a ground for deactivation under Section 7, but it does not affect a payout.
5. Seller Ratings
5.1 What It Is. Your Seller Rating is a number Telure keeps on a scale of 1.0 to 5.0 and shows in your dashboard on a scale of 0 to 2,500, where a rating of 3.0 is shown as 800 and a rating of 5.0 is shown as 2,500. New Sellers start at 3.0, shown as 800. Telure recalculates it as outcomes accumulate. Every rule in this Section is applied to the 1.0 to 5.0 rating, and the number in your dashboard is that rating on the displayed scale.
5.2 What Goes In. Your Seller Rating reflects:
(a) Verified Bookings, and the share of your Bookings that become Verified Bookings through Prospect acceptance; (b) Held Meetings, and the share of your Verified Bookings that are held without an upheld dispute; (c) upheld disputes, weighted by ground (a Prospect below the Qualification Bar weighs more than a no-show); (d) compliance events, meaning any call on which the Dialer records a violation of a Calling Compliance Policy gate or a Do Not Call request that was not marked; (e) substantiated Company complaints about conduct on a call; and (f) Seller Notes that a Company reports as inaccurate, where Telure substantiates the report.
5.3 What Does Not Go In. Your Seller Rating does not reflect the number of dials you place, the hours you use the Platform, how many Contracts you take, how quickly you respond to anything, or any measure of effort. Declining a Contract or leaving one has no effect on your rating.
5.4 Trends Over Instances. A single no-show, dispute, or complaint moves your rating very little. Telure weighs patterns across many Bookings and gives more weight to recent outcomes than older ones. A run of held meetings recovers a rating that has dipped.
5.5 Uses. Your Seller Rating determines:
(a) the order in which new Contracts are released to you (every Seller sees every open Contract, and higher-rated Sellers may take one first); and (b) the Platform Fee Rate offered to you on each new Contract, as described in Section 8.5 of the Seller Agreement. A higher Seller Rating lowers the rate on new Contracts. The rate on a Contract you have already taken does not change.
5.6 Not Shown to Companies. Companies do not see your Seller Rating or any component of it.
5.7 Rating Floor. The Rating Floor is 2.0, which is shown as 0 in your dashboard. A Seller Rating at or below the Rating Floor for 30 days is a ground for deactivation under Section 7.1(d). Telure will give at least 14 days' notice in the Seller dashboard before changing the Rating Floor.
5.8 Questions About Your Rating. You may ask Telure at sellers@telure.co which events moved your rating in a given period, and Telure will tell you.
6. Contract Ratings
6.1 What It Is. Telure assigns each Contract a Contract Rating based on the outcomes it produces: the rate at which Bookings under it become Verified Bookings, the rate at which Verified Bookings are held, the rate and grounds of Company disputes, and Prospect Do Not Call requests on its List. A Company's rating is the average of its Contract Ratings.
6.2 Uses. Contract Ratings are used to set the Platform Fee Rate offered on a Contract and to identify Contracts whose design is producing poor outcomes so that Telure can help the Company fix them. A Contract whose rating keeps falling may be paused or removed under Section 4.6 of the Seller Agreement.
6.3 Never Public. Contract Ratings and Company ratings are not shown to Sellers, to other Companies, or to anyone outside Telure. You will see only the Platform Fee Rate and Seller Payout that result.
6.4 Both Sides. An outcome that hurts a Seller Rating usually hurts the Contract Rating too. A no-show, for example, is weighed against both the Seller and the Contract, because it may reflect either a booking that was not firm or a meeting the Prospect saw little reason to keep.
7. Suspension and Deactivation
7.1 Grounds. Telure may deactivate your account for the grounds listed in Section 12.1 of the Seller Agreement:
(a) fraud; (b) repeated violation of a Calling Compliance Policy gate; (c) a substantiated Company complaint about your conduct on a call; (d) a Seller Rating at or below the Rating Floor for the period in Section 5.7; (e) conduct that damages Telure's reputation with Companies or Prospects; (f) an uncured breach of the Seller Agreement or a Platform Term after notice; or (g) loss of eligibility.
7.2 Suspension for Review. If Telure suspects fraud or Misconduct, it may suspend your account immediately. While suspended, you cannot take Contracts or place calls, and any Seller Payout connected to the Booking under review is held. Telure will complete its review and notify you of the outcome within 10 business days of the suspension, or tell you why it needs more time and when it expects to finish. If the review does not find fraud or Misconduct, the suspension lifts and any held payout is released.
7.3 Notice and Response. Except in the case described in Section 7.4, before deactivating your account Telure will send you a written notice at the email address on your account that states the ground, describes the events on which it is based, and gives you at least 7 days to respond in writing. Telure will consider your response and any information you provide before deciding, and will tell you the decision in writing.
7.4 Immediate Deactivation. Telure may deactivate your account without prior notice where it reasonably believes that continued access poses an immediate risk to Prospects, Companies, or the Platform, including confirmed fraud, harassment of a Prospect, or unauthorized access to Prospect data. Telure will send the notice described in Section 7.3 promptly after deactivation, and you may respond under Section 7.5.
7.5 Review of a Deactivation. Within 30 days after a deactivation you may ask for review by writing to sellers@telure.co with the subject line "Deactivation Review." A member of Telure's team who did not make the original decision will review it, consider anything you submit, and respond in writing within 14 days.
7.6 Effect on Payouts. Suspension or deactivation does not affect any Seller Payout for a Verified Booking, except a payout that Telure determines resulted from fraud or Misconduct under Section 8.9 of the Seller Agreement.
7.7 Bookings on the Calendar. Bookings you made before suspension or deactivation stay on the calendar and are paid under the Seller Agreement if they become Verified Bookings, subject to Section 7.6.
7.8 Reapplication. A Seller deactivated for a ground other than fraud or Misconduct may reapply after 6 months. A Seller deactivated for fraud or Misconduct may not reapply.
8. Reporting
8.1 Reporting Misconduct. If you become aware of fraud, Misconduct, or a violation of this Policy by another Seller, report it to sellers@telure.co. Telure does not disclose the identity of a reporting Seller.
8.2 Company Complaints. A Company may report a Seller's conduct on a call. Telure investigates before treating a complaint as substantiated, reviews the Call Record where one exists, and gives you the opportunity to respond under Section 7.3 before any deactivation.
8.3 Reporting a Company. If a Company Guardrail asks you to say something false, to pressure Prospects, to call outside the Calling Compliance Policy, or to do anything else that would violate this Policy, do not do it, and report it to sellers@telure.co. Telure will address it with the Company. Declining to follow such a Guardrail has no effect on your Seller Rating.
9. Changes to This Policy
Telure may change this Policy as described in Section 19.2 of the Seller Agreement. A change to the Rating Floor takes effect no sooner than 14 days after it is posted in the Seller dashboard. A change to the definition of Misconduct in Section 4.1 applies only to Bookings made after the change takes effect.