Version 1.0 · Effective October 1, 2026
These Payment Processing Terms (these "Terms") govern the processing of payments on the Telure platform. They apply to Sellers, who receive Seller Payouts through a connected account, and to Companies, who pay Contract Prices through a stored payment method. They are part of the Seller Agreement and the Client Agreement. Capitalized terms not defined here have the meanings in those agreements and in the Payment and Payout Terms.
1. Stripe
1.1 Payment Processor. Telure uses Stripe, Inc. and its affiliates ("Stripe") to process payments, verify identity, collect tax information, hold and pay out funds, and file information returns. Telure does not itself receive, hold, or store payment card numbers or bank account numbers; Stripe does.
1.2 Stripe Services Agreement for Sellers. Payment processing services for Sellers on Telure are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as a Seller on Telure, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Telure enabling payment processing services through Stripe, you agree to provide Telure accurate and complete information about you and your business, and you authorize Telure to share it and transaction information related to your use of the payment processing services provided by Stripe.
1.3 Stripe Terms for Companies. Payments by Companies are processed by Stripe under the Stripe Terms of Service and Stripe's Privacy Policy, available at stripe.com/legal and stripe.com/privacy. By placing a payment method on file, a Company agrees that Stripe may process its payment information and transactions for Telure.
1.4 Stripe May Change. Telure may change payment processors. If it does, Telure will give notice under the Seller Agreement or Client Agreement, and the replacement processor's terms will apply in place of Stripe's from the date stated in the notice.
2. Seller Connected Accounts
2.1 Onboarding. To receive Seller Payouts, a Seller must complete Stripe's connected account onboarding through the Platform. Onboarding collects the Seller's legal name, date of birth, residential address, taxpayer identification number, and bank account details, and may collect a government-issued identification document and a selfie for identity verification.
2.2 Telure Sees Less Than Stripe. Telure receives from Stripe the verification status of the Seller's account, the last four digits of the Seller's bank account and taxpayer identification number, the Seller's name and address, and payout records. Telure does not receive the full taxpayer identification number, full bank account number, or the identification document.
2.3 Verification. A Seller's connected account must be verified by Stripe before Telure initiates any Seller Payout. Stripe may require additional information at any time to keep the account verified, and Telure will notify the Seller of any request. A payout blocked because the account is unverified or restricted is held, not forfeited, and is released when the account is restored.
2.4 Taxpayer Identification Number. A Seller must provide a valid Social Security number, Individual Taxpayer Identification Number, or, for a Seller operating through a business entity, Employer Identification Number, through onboarding. Stripe verifies the number against Internal Revenue Service records. Telure does not initiate any Seller Payout until the number is verified, as provided in the Payment and Payout Terms.
2.5 Bank Account. The bank account on a connected account must be held at a United States financial institution in the Seller's name or the name of the Seller's registered business entity. Payouts to third-party accounts are not made.
2.6 One Account. A Seller may hold one connected account. Telure may close duplicate accounts and consolidate payouts to the verified one.
2.7 Stripe's Rights. Stripe may decline to open, may restrict, or may close a connected account, and may hold or delay funds, under the Stripe Services Agreement, including to comply with law, to prevent fraud, or to manage risk. Telure will tell the Seller what it knows about any such action and will help the Seller resolve it, but Telure does not control Stripe's decisions.
3. Seller Payouts
3.1 Initiation. Telure initiates a Seller Payout by instructing Stripe to transfer the Seller Payout amount from Telure's Stripe balance to the Seller's connected account when a Booking becomes a Verified Booking. The Seller Payout amount is determined under the Payment and Payout Terms.
3.2 Standard Payouts. A standard payout is transferred from the Seller's connected account to the Seller's bank account at no cost to the Seller, typically arriving within 2 business days after Telure initiates it. Weekends, bank holidays, and the Seller's bank may extend the time.
3.3 Instant Payouts. Where the Seller's bank account or debit card is eligible, the Seller may choose instant payouts in the Seller dashboard. An instant payout typically arrives within 30 minutes. Telure charges 1.5% of the payout amount for each instant payout, with a minimum charge of $0.50, deducted from the payout before transfer. The Seller may switch between standard and instant payouts at any time, and the choice applies to payouts initiated after the change.
3.4 Failed Payouts. If a payout to a Seller's bank account fails, Stripe returns the funds to the connected account, and Telure notifies the Seller. The Seller must correct the bank account details before the payout is retried. Funds returned for a failed payout remain the Seller's.
3.5 Balances and Negative Balances. A Seller's connected account balance will not go negative in the ordinary course. Telure may debit a connected account only to recover a Seller Payout on the fraud and Misconduct grounds in the Payment and Payout Terms, and only in the amount of that payout.
3.6 Currency. All payouts are in United States dollars.
3.7 Unclaimed Funds. If a Seller Payout cannot be delivered because the Seller has not maintained a valid bank account for 90 days, Telure will hold the funds and make reasonable efforts to contact the Seller. Funds that remain unclaimed will be handled as required by the unclaimed property law of the Seller's last known state of residence.
4. Company Payments
4.1 Payment Method. A Company places a payment method on file through the Platform's Stripe-hosted form. Stripe stores the payment method; Telure stores only a token and the method's type, brand, and last four digits. Accepted methods are credit card, debit card, and ACH direct debit from a United States bank account.
4.2 Card Authorization. By placing a card on file, the Company authorizes Telure, through Stripe, to charge the card for every Contract Price, Non-Circumvention Release Fee, and applicable tax that becomes due under the Payment and Payout Terms, on the schedule stated there, without separate authorization for each charge, until the Company removes the card or closes its account and all amounts due have been paid.
4.3 ACH Authorization. By placing a bank account on file, the Company authorizes Telure, through Stripe, to initiate electronic debit entries to that account for every amount that becomes due under the Payment and Payout Terms, on the schedule stated there, and to initiate credit entries and adjustments for any debit made in error. The Company represents that it is authorized to give this authorization for the account. This authorization remains in effect until the Company removes the bank account or gives Telure written notice of revocation at billing@telure.co, which takes effect within 3 business days after receipt and does not affect any debit already initiated or any amount already owed. The Company will keep sufficient funds in the account to cover each debit.
4.4 Receipts. Telure sends a receipt to the Company's billing email for every charge, identifying the Booking, the Contract, and the amount, and makes every charge available in the Company's portal.
4.5 Failed Charges. Retries and pauses for failed charges are governed by the Payment and Payout Terms. A Company is responsible for any fee its bank charges for a returned debit.
4.6 Processing Fees. Telure pays Stripe's processing fees on Company charges. A Company pays only the Contract Price and any applicable tax.
4.7 Chargebacks and Reversals. Chargebacks and payment reversals are governed by the Payment and Payout Terms. Telure will provide Stripe and the card network or bank with the Held Meeting record, dispute history, and Client Agreement acceptance record in response to any chargeback.
5. Identity Verification
5.1 Sellers. Sellers verify their identity through Stripe Identity during onboarding and whenever Telure or Stripe requires re-verification. Verification may involve capturing an image of a government-issued identification document and a selfie, and comparing them, which may include generating biometric identifiers from those images.
5.2 Consent. By starting identity verification, a Seller consents to Stripe collecting, using, and storing the Seller's identification document images, selfie images, and any biometric identifiers derived from them for the purpose of verifying the Seller's identity and preventing fraud, under Stripe's Privacy Policy and Stripe's biometric data policy. Telure does not receive or store the images or biometric identifiers; it receives only the result of the verification.
5.3 Retention. Stripe retains identity verification data for the period stated in its privacy and biometric data policies and deletes it thereafter. A Seller may ask Telure to request deletion of the Seller's verification data from Stripe when the Seller's account is closed, subject to Stripe's legal retention obligations.
5.4 Companies. Telure may require a Company to verify the identity of the individual placing a payment method on file and the Company's business registration, through Stripe or otherwise, before a Contract goes live.
6. Information Sharing
6.1 With Stripe. Telure shares with Stripe the information Stripe requires to open and maintain connected accounts, process charges and payouts, verify identity, comply with law, and prevent fraud, including names, addresses, dates of birth, taxpayer identification numbers, bank and card details entered through Stripe's forms, transaction amounts, and Booking references.
6.2 From Stripe. Stripe shares with Telure verification results, account status, payout and charge records, and information required for information returns.
6.3 Stripe's Use. Stripe uses information under the Stripe Services Agreement and Stripe's Privacy Policy, including to provide services to Telure, to comply with law, and for Stripe's own fraud prevention and risk management. Telure's Privacy Policy describes Telure's own use of information.
7. Tax Reporting
7.1 Information Returns. Telure, through Stripe, files Form 1099-NEC and any required state information return for each Seller whose Seller Payouts in a calendar year meet the applicable reporting threshold, and delivers a copy to the Seller electronically through the Seller dashboard unless the Seller elects paper delivery. The Contractor Tax Information and Information Return Procedure describes the process, thresholds, and deadlines.
7.2 Electronic Delivery. By completing onboarding, a Seller consents to receive information returns electronically. A Seller may withdraw that consent and request paper delivery at any time by writing to tax@telure.co.
7.3 No Withholding. Because Telure does not initiate a payout until a verified taxpayer identification number is on file, Telure does not withhold tax from Seller Payouts. If the Internal Revenue Service notifies Telure that a Seller's number is incorrect, Telure will notify the Seller and hold further payouts until a corrected number is verified.
8. Security and Compliance
8.1 Prohibited Uses. Neither a Seller nor a Company may use the Platform's payment services for any purpose other than paying and receiving amounts due under the Platform Terms, or for any transaction that is unlawful, that violates the Stripe Services Agreement or a card network rule, or that involves a business Stripe prohibits.
8.2 Accuracy. Each Seller and Company will provide accurate information to Stripe and Telure and will keep it current.
8.3 Security. Telure maintains reasonable administrative, technical, and physical safeguards for the payment tokens and records it holds, and does not store full card or bank account numbers. Stripe's safeguards are described in the Stripe Services Agreement and at stripe.com/docs/security.
8.4 Unauthorized Activity. A Seller or Company that becomes aware of unauthorized activity on its account, payment method, or connected account will notify Telure promptly at security@telure.co.
9. Responsibility and Liability
9.1 Stripe's Services. Stripe, not Telure, provides the payment processing, identity verification, and payout services described in these Terms. Telure is not responsible for Stripe's acts or omissions, for delays or holds imposed by Stripe or by any bank or card network, or for a bank's or card network's fees, except that Telure remains responsible for initiating Seller Payouts and Company charges correctly and on time under the Payment and Payout Terms.
9.2 Limitations. The disclaimers and limitations of liability in the Seller Agreement and the Client Agreement apply to these Terms.
10. Changes
Telure may change these Terms as provided in the Seller Agreement and the Client Agreement. A change to the instant payout fee in Section 3.3 applies only to payouts initiated after the change takes effect and requires at least 14 days' notice in the Seller dashboard.