Version 1.0 · Effective October 1, 2026
These Payment and Payout Terms (these "Terms") govern how Companies pay for Held Meetings and how Sellers are paid for Verified Bookings on the Telure platform. They are part of the Client Agreement and the Seller Agreement, and capitalized terms not defined here have the meanings in those agreements. Payment processing itself is governed by the Payment Processing Terms.
1. Overview
1.1 One Price, Two Payments. A Company sets a single Contract Price per Held Meeting. Telure charges the Company that price after each Held Meeting, retains its Platform Fee, and pays the Seller the remainder. Neither party pays Telure anything else to use the Platform.
1.2 Timing in Brief. The Seller is paid when a Booking becomes a Verified Booking. The Company is charged when a Booking becomes a Held Meeting. These events are separate, and the Seller's payment does not depend on the Company's.
2. Contract Price
2.1 Set by the Company. When a Company posts a Contract, it sets the Contract Price it will pay for each Held Meeting under that Contract. The Contract Price is inclusive of the Platform Fee; the Company pays nothing above it.
2.2 Minimum Contract Price. The Contract Price may not be less than $400.00 per Held Meeting (the "Minimum Contract Price"), except on a Composed Contract under Section 2.4.
2.3 Changes. A Company may change the Contract Price on a Contract at any time. A change applies to Bookings made after the change and does not affect Bookings already made. Telure may recommend a Contract Price based on the Contract's Qualification Bar and Contract Rating.
2.4 Composed Contracts. Telure may prepare a Contract for a Company, which goes live only when the Company approves it (a "Composed Contract"). A Composed Contract may carry any Contract Price the Company approves, including less than the Minimum Contract Price or $0.00. On a Composed Contract whose Contract Price is less than the Minimum Contract Price, the Minimum Seller Payout does not apply, and the Seller Payout is the Contract Price less the Platform Fee, which is $0.00 on a Contract Price of $0.00.
3. Payment Method
3.1 Required Before Launch. A Contract does not go live, and no dial is placed under it, until the Company has a valid payment method on file with the Platform's payment processor.
3.2 Authorization. By placing a payment method on file, the Company authorizes Telure, through the payment processor, to charge that method for every amount due under these Terms without further authorization for each charge.
3.3 Keeping It Current. The Company will keep a valid payment method on file at all times while it has any Contract that is live or any Booking on the calendar. If the Company's payment method expires or is declined, Section 8 applies.
4. The Meeting Lifecycle
4.1 Booking. A Seller reports a Booking when a Prospect agrees on a call to attend a meeting with the Company at a stated time. Telure immediately sends a calendar invitation to the Prospect's business email address on the List, with the Company as the meeting host, and adds the Booking to the Company's calendar in the portal.
4.2 Verified Booking. A Booking becomes a Verified Booking when the Prospect accepts the invitation. If the Prospect has not accepted by the end of the Verification Window (24 hours after the invitation is sent), the Booking is deemed a Verified Booking when its Dispute Window closes without an upheld dispute.
4.3 Scheduled Time. The meeting takes place at the scheduled time between the Prospect and the Company. Sellers do not attend meetings.
4.4 Dispute Window. The Dispute Window opens at the scheduled end time of the meeting and closes 48 hours later. During the Dispute Window the Company may file a dispute under Section 5.
4.5 Held Meeting. A Booking becomes a Held Meeting when its Dispute Window closes without a dispute, or when a dispute filed within the Dispute Window is denied. A Booking whose dispute is upheld does not become a Held Meeting.
4.6 Charge. Telure charges the Company the Contract Price when a Booking becomes a Held Meeting. If a dispute is pending when the Dispute Window closes, the charge is deferred until the dispute is decided and is made only if the dispute is denied.
5. Disputes
5.1 Grounds. A Company may dispute a Booking on one of two grounds only:
(a) No-show. The Prospect did not attend the meeting at the scheduled time (or the rescheduled time under Section 6), and the Company was present and available for at least 10 minutes after the scheduled start.
(b) Below the Qualification Bar. The available records clearly show that the Prospect did not meet the Qualification Bar stated in the Contract at the time of the call.
5.2 What Is Not a Ground. The following are not grounds for dispute, and a dispute based on them will be denied:
(a) the Company did not attend the meeting, for any reason; (b) the Company cancelled or paused the Contract after the Booking was made; (c) the Company no longer wants the meeting or has changed its criteria since posting the Contract; (d) the meeting was held but did not result in a sale, a follow-up, or any other outcome; or (e) the Prospect attended but was unprepared, uninterested, or difficult.
5.3 How to File. A Company files a dispute from the Booking in its portal within the Dispute Window, selecting the ground and stating the facts. A dispute filed after the Dispute Window closes is not accepted.
5.4 Review. Telure reviews every dispute and decides it. Telure considers the Call Record for the call on which the Booking was made (route data for every call; audio, transcript, and AI summary where the call was a Recorded Call), the Seller Note, the calendar invitation and its acceptance status, any meeting attendance data available from the Company's calendar integration, and the Company's account. Where a call was not a Recorded Call, Telure decides on the route data, the Seller Note, the invitation record, and the Company's account.
5.5 Standard. A no-show dispute is upheld if the Prospect did not attend and the Company did. A Qualification Bar dispute is upheld only if the records clearly show the Prospect did not meet the bar; where the records are silent or the bar is a matter of judgment on which the Seller reasonably relied on what the Prospect said, the dispute is denied.
5.6 Decision. Telure will decide a dispute within 5 business days of filing and notify both the Company and the Seller in the portal. Telure's decision is final within the Platform. An upheld dispute means the Company is not charged for the Booking. A denied dispute means the Booking becomes a Held Meeting and the Company is charged.
5.7 Effect on the Seller. A dispute, whether upheld or denied, does not affect a Seller Payout already made for a Verified Booking. A Seller Payout once made is never recovered (Section 10.8).
6. Reschedules
6.1 By the Prospect or the Company. Either the Prospect or the Company may reschedule a meeting through the calendar invitation. The Booking moves to the new time, and the Dispute Window moves to open at the new scheduled end time.
6.2 No Limit. There is no limit on the number of times a meeting may be rescheduled.
6.3 Verification Unaffected. A reschedule does not change whether a Booking is a Verified Booking. A Booking verified by Prospect acceptance remains verified through any reschedule. A Booking that has not been accepted is deemed verified when the Dispute Window of the final scheduled time closes without an upheld dispute.
6.4 Reschedule Is Not a No-Show. A Prospect who reschedules before the scheduled start has not failed to attend. A no-show dispute applies only to the last scheduled time.
7. Contract Pause and Cancellation
7.1 At Any Time. A Company may pause or cancel any Contract at any time from its portal. There is no minimum run and no notice period. No further dials are placed under a paused or cancelled Contract.
7.2 Bookings Survive. Every Booking made before a pause or cancellation stays on the calendar. The Seller has been or will be paid for it under Section 10, and the Company is charged for it under Section 4.6 if it becomes a Held Meeting, whether or not the Company chooses to attend. Section 5.2(a) and (b) apply.
7.3 Telure Pause. Telure may pause a Company's Contracts under Section 8, under Section 4.6 of the Seller Agreement, or as provided in the Client Agreement. Bookings made before a Telure pause are treated under Section 7.2.
8. Failed Charges
8.1 Retry. If a charge to the Company's payment method fails, Telure will notify the Company and retry the charge 24 hours and 72 hours after the first attempt. The Company may update its payment method at any time, and Telure will retry on update.
8.2 Pause. If the charge has not succeeded 72 hours after the first attempt, Telure pauses every Contract the Company has on the Platform. Contracts resume when all outstanding charges have been paid.
8.3 Amount Remains Owed. A failed charge does not reduce or cancel the amount owed. The Contract Price for every Held Meeting is owed to Telure from the time the Booking became a Held Meeting, and Telure may pursue payment of it. Telure has already paid the Seller for the Verified Booking and does not recover that payout from the Seller because the Company has not paid.
8.4 No Late Fees. Telure does not charge interest, late fees, or collection fees on an unpaid Contract Price. Only the original Contract Price is owed.
9. Refunds and Chargebacks
9.1 No Refunds. Charges for Held Meetings are not refundable. The dispute process in Section 5 is the only means of contesting a charge, and its result is that the Company is not charged rather than refunded.
9.2 Chargebacks. If a Company initiates a chargeback or payment reversal with its bank or card issuer on a charge that was made under these Terms, Telure will pause the Company's Contracts under Section 8.2 while the chargeback is pending, will provide the Held Meeting record to the payment processor, and may treat a chargeback on a valid charge as a material breach of the Client Agreement.
10. Seller Payouts
10.1 Trigger. Telure initiates a Seller Payout when a Booking becomes a Verified Booking under Section 4.2. No payout is due for a Booking that does not become a Verified Booking.
10.2 Amount. The Seller Payout for a Verified Booking is the Contract Price less the Platform Fee at the Platform Fee Rate shown to the Seller when the Seller took the Contract, and never less than the Minimum Seller Payout of $200.00, except on a Composed Contract priced under the Minimum Contract Price (Section 2.4). If the Platform Fee at that rate would reduce the payout below $200.00, the Platform Fee is reduced so that the Seller receives $200.00.
10.3 Shown in Advance. The Seller Payout per Verified Booking is shown to the Seller before the Seller takes a Contract and does not change for any Booking made under it.
10.4 Method and Speed. Seller Payouts are made through the Platform's payment processor to the bank account on the Seller's connected account, under the Payment Processing Terms. A standard payout is free and typically arrives within 2 business days after it is initiated. An instant payout, where available, arrives within minutes and costs 1.5% of the payout amount, with a minimum charge of $0.50, which is deducted from the payout. The Seller chooses the payout speed in the Seller dashboard. "Initiated" means that Telure has instructed the payment processor to pay; arrival depends on the speed selected and on the Seller's bank.
10.5 Tax Information. Telure does not initiate a Seller Payout until the payment processor has collected and verified a valid taxpayer identification number for the Seller. A Seller Payout that is due but blocked for missing tax information is held, not forfeited, and is released when the information is verified.
10.6 Payout Held for Review. If the Seller's account is suspended for review of suspected fraud or Misconduct under the Code of Conduct, any payout connected to the Booking under review is held until the review is complete and is released if the review does not find fraud or Misconduct.
10.7 No Offset for Disputes. A Seller Payout already made for a Verified Booking is not reduced, recovered, offset against future payouts, or withheld because a Company disputes the meeting, because a dispute is upheld, because the Company does not pay, or because the Company cancels the Contract.
10.8 No Recovery or Offset. Telure does not recover a Seller Payout once it is made, does not require it to be repaid, and does not offset one Seller Payout against another, for any reason, including fraud or Misconduct. Where Telure suspects fraud or Misconduct, it may suspend the Seller's account under the Code of Conduct, and payouts are held as Section 10.6 describes. A Seller Payout not yet made for a Booking that Telure determines, after review under the Code of Conduct, resulted from fraud or Misconduct is not paid.
10.9 Statements. Telure provides each Seller a record of every Booking, its verification status, the Seller Payout amount, and the payout date in the Seller dashboard, and each Company a record of every Booking, its status, any dispute, and every charge in its portal.
11. Platform Fee
11.1 Standard Rate. Telure's standard Platform Fee Rate is 50% of the Contract Price.
11.2 Risk Adjustment. Telure sets the Platform Fee Rate for each Seller-Contract pairing by adjusting the standard rate for the combined risk indicated by the Seller Rating and the Contract Rating, as described in the Code of Conduct. A stronger Seller Rating lowers the rate; a weaker Seller Rating or Contract Rating raises it. The rate reflects Telure's cost of paying Sellers on verification while bearing the risk of no-shows and upheld disputes.
11.3 Prospective Only. A change in a Seller's Platform Fee Rate applies only to Contracts the Seller takes after the change. The rate shown when a Seller takes a Contract holds for every Booking under it.
11.4 Not Charged to the Company Separately. The Platform Fee is retained from the Contract Price. Telure does not charge the Company any fee in addition to the Contract Price.
12. Non-Circumvention Release Fee
12.1 When It Applies. If a Company engages a Seller, directly or through anyone other than Telure, to provide outbound calling, appointment-setting, or lead-generation services outside the Platform within twelve months after the Seller last worked any of the Company's Contracts, the Company owes Telure a Non-Circumvention Release Fee.
12.2 Amount. The Non-Circumvention Release Fee is 15% of the Seller's first-year base compensation from the Company for that engagement, or $2,500.00, whichever is greater. "First-year base compensation" means the annualized base salary, retainer, or fixed fee agreed for the engagement, excluding commissions, bonuses, and benefits.
12.3 Company Pays. The Non-Circumvention Release Fee is owed by the Company only. The Seller owes nothing to Telure in connection with an engagement, and Telure will not seek payment of the fee, or any part of it, from the Seller.
12.4 Automatic Waiver. No fee is owed for an engagement that begins more than twelve months after the Seller last worked any of the Company's Contracts.
12.5 Payment. The Company will notify Telure of the engagement and its base compensation within 30 days after it begins, and Telure will charge the Non-Circumvention Release Fee to the Company's payment method on file. If the Company has no payment method on file, Telure will invoice it, payable within 30 days.
12.6 Effect of Payment. On payment, the Seller is released from Section 11.1 of the Seller Agreement as to that Company, and the Company is released from the corresponding provision of the Client Agreement.
13. Taxes, Currency, and Records
13.1 Currency. All amounts are in United States dollars.
13.2 Company Taxes. Contract Prices are exclusive of any sales, use, or similar tax. If any such tax applies to a charge, Telure will add it to the charge, and the Company will pay it.
13.3 Seller Taxes. Sellers are responsible for all income and self-employment taxes on Seller Payouts. Telure, through its payment processor, files the information returns required by law and provides Sellers with copies, as described in the Contractor Tax Information and Information Return Procedure.
13.4 Records. Telure keeps a record of every Booking, verification, dispute, charge, and payout for at least four years.
14. Changes
Telure may change these Terms as provided in the Client Agreement and the Seller Agreement. A change does not affect the Contract Price, Platform Fee Rate, or Seller Payout on a Booking already made or a Contract already taken, and does not shorten a Dispute Window already open.