Support
Support is by email, answered by a person who climbs. We aim to reply within one business day (US Eastern) — faster when something is affecting your ability to record work.
Ask the automated assistant
Help assistant Automated
Answers come from Telure’s help documentation and are not representations by Telure. For compliance, legal, or insurance questions — and anything it can’t answer — a person is at support@telure.co.
Ask how something in Telure works — running checks, PINs, tasks, exports, the practice pack…
Product support
support@telure.coSomething broken, something confusing, or something the product should do and doesn't.
Billing
billing@telure.coInvoices, payment methods, plan questions, cancellation.
Privacy & legal
legal@telure.coPrivacy rights requests, legal notices, questions about the Terms of Service or a Third-Party Access Link.
Everything else
hello@telure.coIdeas, partnerships, or just talking shop about inspection routines.
What to include
Your facility name, what you were trying to do, what happened instead, and a screenshot if there is one. If it happened during a check, the approximate time helps — every entry is timestamped, so we can usually find the exact moment.
Quick answers first: the FAQ covers the questions we hear most — front-desk mode, offline capture, what happens to records if you cancel.
One thing support can never do: edit or delete a submitted record, for you or for us. Corrections are made as visible amendments — that constraint is the product, and it holds for our own staff too.
If the Service is unreachable, capture doesn’t have to stop: checks recorded on a device that’s offline sync when the connection returns, with both timestamps preserved. And your safety obligations never depend on our uptime — keep a fallback method for recording required work.